SmartVoice Features

First-Class, Business-Class Features You Desire

You can continue to keep and use your existing features because SmartVoice works with your existing equipment. Best of all, it offers you an array of expanded feature options. These options will provide you with a first-class, business-class VoIP service without an increase in cost!

On-Site Equipment

Analog or Digital Gateway
Either a digital or analog device will be installed at your office to interconnect with your PBX using either common analog phone lines or T1 or ISDN PRI trunks. Digital or analog will depend on how many lines of service you order.

Network Connection Device
A device will be installed at your office to interconnect with your existing broadband circuit, and either the analog or digital gateway.

User Interface
Interface is two-fold for each employee. He or she can manage all aspects of the service by:

Using his or her own, personal Web page.
Using a touchtone phone from any location.

Calling Features

Local Numbers
Local phone numbers are available in over 85% of the top 100 Metropolitan Statistical Areas.

Transfer Local Numbers
You can move existing local numbers to SmartVoice.

Local Calling
Enjoy unlimited calling!

Domestic Long Distance
Receive 2000 Free Minutes with SmartVoice! Thereafter, place calls at AccessLine’s low rates.

International Calls
Place calls at AccessLine’s low rates.

On-Net Calling Between Offices
Unlimited and free calling for companies with multiple sites.

Toll-Free
Receive dedicated toll-free service.

Transfer Toll-Free Numbers
Move existing tell-free numbers to SmartVoice.

Remote Market Number
Establish a virtual local presence simply by pointing local numbers from other geographic areas to those locations.

Directory Listing
Local phone directories can continue listing your business numbers.

Directory Assistance
Access complete directory assistance services.

E911
Full 911 emergency services.

Enhanced Features

Voice VPN
Multi-site offices can call between locations for free, thanks to Voice VPA’s on-net calling capability.

Barred Numbers
A designated service administrator can quickly learn how to block, or “disallow” employees from placing calls to numbers prefixes or area codes you designate.

Fax Store and Forward
SmartVoice receives inbound faxes, thereby allowing employees to confidentially download the fax, using any phone or the Web, to any fax machine.

Toll-free Conference Calling
Take advantage of toll-free conference calling service which uses state-of-the-art features.

Call Forwarding
Forward calls to any phone, anywhere.

Call Screening
Users receive three ways to manage their inbound calls:

Voice screening
Private code
Urgency screenings

Sequential Ringing
Forward calls to several phones and have them ring in a designated sequence.

Simultaneous Ringing
Forward calls to several phones and have them ring all at the same time.

Voicemail
Optional service provides messaging capability with both Web and phone access.

Group Messaging
Employees can send and forward voice mail messages to previously designated or “on-the-fly” groups.

Hunt Groups
Inbound and outbound calls can search for the next available line from a predesignated number of lines.

Automated Attendant
Fully configurable by the Service Administrator, the AutomatedAttendant:

Greets callers
Routes calls to the right person, department or information
Offers dial-by-name and by-extension options
Is fully configurable by the service administrator.