Customers Tell Us . . .
Jay Burnham, Vice-President Coldwell Banker, Residential Brokerage, Beverly MA
"Mobile Manager: I call it "voice management" because to compare it to "voicemail" would be like comparing a fine wine to grape juice"
His story...
Bill Gamelli, Sr. Vice President, Human Resources, William Raveis Real Estate
“... an exceptional communications so lution for our company’s 1,500 associates and staff... a ‘whatever it takes’ attitude in delivering the service..."
His story...
Therese Ryan, Therese A. Ryan Real Estate, Winchester MA
"Great product, great customer support and an ever evolving service. I am as impressed today as I was when I first started using the service all those years ago!"
Her story...
Elaine Kelleher, Business Development Consultant; General Manager at Weichert Realtors Channing Real Estate
"OneCall is the most cost-effective Voice Product on the market."
Her story...
Art Mollengarden, Regional Sales Manager,William Raveis Real Estate, East Lyme CT
"… they represent excellent value for their unified communications services."
His story...
John Barmon, Coldwell Banker Residential Brokerage, Cambridge MA
"OneCall is awesome!"
His story...
Art Hillman, Broker, Bristol County Realty Associates, Providence, RI
"If your business depends on professionally handling calls, you need to check out this awesome system.”"
His story...
Jason Parisella, Broker, Keller Williams Realty
“The OneCall service is a great tool for saving time and money. I recommend every business person check out what this service can do for you and your business.”
Donna Sachs, Coldwell Banker, RB Beverly
"Mobile Manager saved the day in a very unusual, nonwork-related way while I was vacationing in Puerto Vallerta. Being able to fax to my Mobile Manager, then retrieve that fax anywhere, saved me!"
Her story...
Mike Ross, Coldwell Banker, NewEnglandmoves.com
"One of my biggest sales required the entire contract to be faxed for signatures via Mobile Manager which was easy to do. All the parties used my telephone number and I simply transferred the information back and forth. Within hours we had an agreement."
His story. . .
Michael Viano, Coldwell Banker Residential Brokerage, Westwood, MA
"With Mobile Manager, I am not only saving money but I find my communication life dramatically simpler and less stressful."
His story...
Brenda L. Landers, RE/MAX Realty Group
"I was able to procure a sale in Rhode Island while vacationing in Cancun, thanks to my Mobile Manager by OneCall. These kinds of instances happen to me frequently. I cannot say enough great things about Mobile Manager and how I have benefited from it!"
Her story...
Patricia McGrath, Coldwell Banker RB Scituate
"Appointment made! House sold! I got both sides of a $589,000 deal thanks to use of Mobile Manager! That one sale will pay for a lifetime of service!"
Her story...
Joyce Cucciara, Coldwell Banker, RB Lynnfield
". . .a fabulous, fabulous feature! It has saved me $100 per month."
Her story...
Anita Horowitz, Re/Max Advantage Real Estate
"Mobile Manager saved me when my cell phone battery was low and allowed me to answer a multitude of voice mails — all in one call!"
Her story...
Deborah DiGiovanni, Coldwell Banker, RB
"I got both sides of a $375,000 deal I wouldn't have, had I not had Mobile Manager."
Her story...
Paula Matthews, Century 21, Crowley
"I was able to connect with a $500,000 customer using Mobile Manager’s Find-Me-Follow-Me feature."
Her story...
Anne Casale-Skinner, Century 21, North Shore
"My accessibility through OneCall’s Mobile Manager allowed me to offer my client something extra that my competition couldn't. As a result, I got the listing."
Her story...
Candy Heath, Coldwell Banker, RB Hingham
"I got a sale from the Internet I never would have gotten had I not had Mobile Manager."
Her story...
Clare Garrity, Coldwell Banker, RB
"Mobile Manager helped me get a listing by letting me be always available when the customer is. As a result, I now mention this as a benefit for potential clients during my listing presentations."
Her story...
The Rest of the Story . . .
Jay Burnham, Vice President of Coldwell Banker RB
"I have been a fan of OneCall since they were first hired to implement their voice management system for our company. I call it "voice management" because to compare it to "voicemail" would be like comparing a fine wine to grape juice. I have never met a more informed, creative and personable expert in any industry as their representative. I would recommend them without hesitation."
Bill Gamelli, Sr. Vice President, Human Resources, William Raveis Real Estate
"OneCall provides an exceptional communications solution for our company's 1,500 sales associates, managers and staff. They provide a "whatever it takes" attitude in delivering the product, training and service to our company. OneCall's personal commitment and availability go above and beyond expectations. Their products provide smart technology at an affordable price."
Therese Ryan, Therese A. Ryan Real Estate, Winchester MA
"I have been using One Call's AccessLine since 2000, and it has revolutionized the way I do business! It immediately shortened the time it took to connect with people, using the find-me-follow-me feature, and it almost extinguished "phone tag" with my busy, important clientele. It cut my phone minute usage by more than 50%! It also allowed me to receive secure faxes while away from my desk, and the ability to respond to them while on the road.
As an office manager, I encouraged my agents to explore it. While away at our company convention, I assisted one of my Top Producers in selling a property, using AccessLine's faxing and forwarding capabilities. She was sold since it helped her service her client and put cash in her pocket while a thousand miles away. When we returned from convention, Garrie came in to meet with my office, and they voted to get rid of their previous voice mail system in favor of AccessLine. They have never looked back!
Great product, great customer support and an ever evolving service. I am as impressed today as I was when I first started using the service all those years ago!"
Elaine Kelleher, Business Development Consultant; General Manager at Weichert Realtors Channing Real Estate
"I unconditionally recommend OneCall to all real estate Owners, Managers and Agents who want to stay in the real estate business as we go through many changes to our profession. Now, more than ever, the OneCall system provides exactly what this industry needs. As we re-invent our real estate companies, OneCall is the most cost-effective Voice Product on the market.
Art Mollengarden, Regional Sales Manager,William Raveis Real Estate, East Lyme CT
"OneCall and AccessLine are great business partners and they represent excellent value for their unified communications services. It has standardized our company's communications and I would recommend them and their team to anyone looking for reliable voice/fax services."
John Barmon, Coldwell Banker Residential Brokerage, Cambridge MA
"I've been a customer of OneCall since 1998 and have found its services to be excellent and their response to any issues / questions to be lightening fast and very effective. OneCall is awesome!"
Art Hillman, Broker, Bristol County Realty Associates, Providence, RI
“I only have to give out one phone number and it connects people to my cell, home, office and fax. It is set on an automatic schedule that directs my calls to wherever I am, and it's easy to adjust as my schedule changes. It has truly been a blessing for me and my clients. The other thing people love is that they have the choice of leaving a message or being put through to my present location.
“If your business depends on professionally handling calls, you need to check out this awesome system.”
Donna Sachs, Coldwell Banker, RB Beverly
"We were on vacation in Puerto Vallerta and had just arrived at the Weston Hotel for a three-day stay. Unfortunately, neither the Weston nor Resort Condominiums International had a record of our reservation. After returning to our old hotel, I remembered that I had had the confirmation faxed to my Mobile Manager. So, I went to the Internet café and there it was! Mobile Manager saved the day! It occurred to me then that it's probably a good idea to fax any important documents — such as copies of passports and traveler's checks when you travel — to your Mobile Manager so that you can always have back-ups available."
Mike Ross, Coldwell Banker, NewEnglandmoves.com
One of my biggest sales required the entire contract to be faxed for signatures via Mobile Manager which was easy to do. All the parties used my telephone number and I simply transferred the information back and forth. Within hours we had an agreement.”
Mobile Manager allowed me to store the documents so when it came time to send private and confidential information to other parties, I was able to do it at anytime from either my office, home or laptop.
Simply the best communication system in the industry. It is dependable, reliable with excellent customer service, and very affordable. I look forward to keeping this technology for many years.
Michael Viano, Coldwell Banker Residential Brokerage, Westwood, MA
Since beginning with OneCall in August I have seen a large drop in the minutes used on my cell phone, I have eliminated the second phone line in my house (formerly used for faxes), and have eliminated two extra voice mail lines (cell phone and home office) which are now unnecessary.
I am not only saving money but I find my communication life dramatically simpler and less stressful. Thanks again!
Brenda L. Landers, RE/MAX Realty Group
I was on vacation in Cancun. Everyday (because I could) I would go into the business office at the resort to check my emails and voice mails via the Internet. On this particular day I received a voice mail from a potential client in Buenes Aires, working for Fleet Bank and being relocated back to the states. He was inquiring about a property I had listed in Cumberland, RI. I quickly forwarded the voice mail to my office manager's email with a short note asking her if she could confirm an appointment with him for that weekend. She did and I met with him on Sunday and sold the house. He never knew I was on vacation in Cancun! I did tell him later. We did the entire transaction via the Internet but it was because of Mobile Manager I was able to procure the sale.
These kind of instances happen to me frequently. I cannot say enough great things about Mobile Manager and how I have benefited from it!
Patricia McGrath, Coldwell Banker RB Scituate
I had a wonderful and profitable experience with my OneCall service! I had just listed a lovely waterfront home in Hull Village. I put the listing in the MLS, our Jack Conway site, and my website on REALTOR.com, all with lots of beautiful pictures. I called it a day and headed home for a quiet evening. At 9:15 pm, my home phone rang. A very timid voice on the other end asked if this was Patricia McGrath from Jack Conway Real Estate. She had seen my new listing on the Internet, called the office and went into my Mobile Manager voicemail which had the Find-Me-Follow-Me feature still activated to my cell phone, then my home phone! She and hubby lived in Maryland, but were relocating to the area and wanted to see the house the very next day. Appointment made! House sold! I got both sides of a $589,000 deal thanks to Mobile Manager! That one sale will pay for a lifetime of OneCall’s service!
Joyce Cucciara, Coldwell Banker, RB Lynnfield
I have reduced my cell phone plan from 3000 minutes per month to 1500 per month, thanks to Mobile Manager. I am both a teacher and a REALTOR®. My school is outside my area, so I had been making all my calls from school on my cell phone. When I learned about Mobile Manager’s feature of making outbound calls by touching 9 and calling anywhere in the United States, I signed on. Now I use the feature regularly and have saved $100 per month! I love this feature and I love the system.
Anita Horowitz, Re/Max Advantage Real Estate
I attended an all-day convention in Boston. Being away from the office all day forced me to conduct business by telephone.
As it turns out, Mobile Manager saved me. I had needed to make multiple calls. My cell phone battery was low. And, the reception indoors was extremely frustrating. Fortunately, I had arranged with the telephone company for my toll-free number to be forwarded to the same line that forwards my calls to Mobile Manager. I directed all my calls to voice-mail.
When it came time for me to retrieve messages and return calls, I went to a public telephone to call my Mobile Manager number. Here are just a few of the things I was able to do using Mobile Manager:
1) The "outside line" feature (just by pressing 9) was priceless. I was able to make multiple outbound calls without hanging up, without putting additional money in the pay phone, and without redialing.
2) My hands were loaded with convention materials. The feature 9* automatic callback to the party that called my Mobile Managerand left a message was something that I took full advantage of. Most times callbacks were simple without having to reach into my bag for paper and pencil to write down phone numbers.
3) By pressing the "6" key, I was able to transfer messages to any of my associates/team members as well as leave them a private message when needed.
4) By setting up a group mail with my team in advance, I was able to leave one message for everyone at the same time.
Mobile Manager's features were invaluable to me that day. I was able to conduct business professionally and efficiently despite unexpected obstacles. I saved time and money, but most importantly I was able to satisfy the needs of my clients and customers from one source — Mobile Manager.
Deborah DiGiovanni, Coldwell Banker, RB
Right after joining OneCall, I got a call on my cell phone from a buyer from Seattle who was in the area for only a few days. He was working with an agent he was not happy with, so he visited REALTOR.com and got my Mobile Manager number. I made an appointment for the next day to show him a listing in Beverly, MA.
As it turns out, I received a listing call that same day, also through Mobile Manager, on the same street I had planned to show my new buyer. During my listing presentation, I asked if I could bring a buyer the next day, and the seller agreed. The buyer loved the house! He went back to Seattle to consider it.
The next day he called and said he wanted to make an offer. He did not have access to a fax, so I drew up an offer sheet, and faxed it to my own Mobile Manager. I was then able to easily forward it by e-mail to the buyer. The deal went through at the asking price of $375,000, and I ended up with both sides of the deal.
Had I not been using Mobile Manager, I would not have been able to speak with him immediately due to his busy schedule. He would have gone to another REALTOR®. And, I loved the ease with which I could get him the offer sheet, simply faxing it to my Mobile Manager and e-mailing it to him.
Paula Matthews, Century 21, Crowley
I had been trying to set up an appointment with a customer for a few days, but we kept playing 'telephone tag' back and forth. Simultaneously, I connected my cell phone directly to my Mobile Manager number because I wanted to give my customers the choice of leaving me a message or connecting to my cell phone. The customer and I made immediate contact, and I began working with her and her husband to find a home valued up to $500,000.
I also take full advantage of the fax option on Mobile Manager. Once, I needed to receive a fax, but was unable to get into my office and my fax machine at home was not working. So, I used the Mobile Manager fax option to print the fax from my computer at home so that I could immediately respond to my customer without missing a beat.
Anne Casale-Skinner, Century 21, North Shore
I was competing for a listing in Topsfield. I was the first agent in and spent three hours with the potential sellers, developing a good relationship. I was highly hopeful that I would leave that day with a signed contract. But, it didn't happen. In fact, they wanted to interview two-to-three more agents before making a decision.
But, I was determined. So I went through the usual check-back system I had developed: a thank you letter, a follow-up call with daily market activity, and research on my competition so I could explain the marketing I would do that my competitors would not. As it turned out, a competitor had offered to do everything I was offering for less commission.
So I went over my sale-to-list ratio and showed the sellers I could get them more money. They were still thinking.
During that same time, I learned how to send voice messages by e-mail using Mobile Manager, so I thought I'd share it with the sellers. Besides, I was running out of ideas. I explained to them that with only one number to remember, they could reach me anytime, and even fax me.
My strategy paid off: They hired me to sell their home AND they paid the additional commission that I had asked for. My accessibility through Mobile Manager allowed me to offer my client something extra that my competition couldn't. As a result, I got the listing. The house is under agreement for $579,900.
Candy Heath, Coldwell Banker, RB Hingham
I forwarded my Mobile Manager to my home one Sunday evening and received a call from a prospect from the Internet. The caller had contacted four other agents but was only able to reach me because of my use of the Find-Me-Follow-Me feature of Mobile Manager. The call resulted in a sale for a home valued at $368,000.
Clare Garrity, Coldwell Banker, RB
While on a listing appointment, I asked my prospect who else he was talking to besides me. He mentioned an agent I happened to know; I also knew that the agent worked for a small office and that, after hours, the calls are forwarded to an answering machine. I explained to my client that this would mean that his home would effectively be off the market.
I told him I use the Find-Me-Follow-Me feature from Mobile Manager which allows me to forward my number to my home or office or cell, or wherever I am. If someone called me concerning his home, it would certainly be on the market.
I got the list, as my client told me, because of my professionalism, energy and availability. I use this approach now as part of my listing presentation.
