Mobile Manager by OneCall for Today’s
Overview of Mobile Manager Service, Featuring Find-Me-Follow-Me
Mobile Manager by OneCall, and powered by AccessLine, is designed for today’s teleworkers and mobile professionals, enabling them to have a “professional presence” with clients and co-workers, while working from anywhere. Mobile Manager is ideal for both independents (telecommuters, REALTORS®, insurance reps, mobile professionals, self-employed, etc.) and corporate professionals (such as IBM’s teleworkers – about 42% of the company’s 330,000 employees work on the road, from homes, or at a client location, and benefit from Mobile Manager).
Mobile Manager is an extraordinarily powerful personal number that unifies landline, wireless, and email communications. Each Mobile Manager number features a universal messaging service that lets users distribute a single phone number to clients and colleagues – for home, business, cell, and fax. Users (hereafter referenced as “you”) simply forward your number, using the Find-Me-Follow-Me feature, to wherever you might be located, be it at home, on cell phone, at the office, out of town, to a hotel phone, you name it. You can re-direct calls as often as you wish, or use an adjustable scheduler that automatically directs calls according to a schedule you establish.
Mobile Manager is ideal for offices and growing businesses too. You can network multiple locations with no capital expense, and do away with costly and limited telephone systems. Imagine: no overhead, no equipment, and a fully robust inter- and intra-office messaging system. With Mobile Manager you can replace in-house voicemail with a complete voicemail service, take advantage of interactive messaging and full broadcast capability for voice and fax, and significantly lower operational costs. (You will need basic telephone service features provided by your local dial-tone provider, such as transfer, call forward-do not answer, etc., but OneCall will help you with this.)
Mobile Manager has garnered the attention of the world of leading technological magazine analysts too, having received, among others: Internet Telephony Magazine’s “Product of the Year Award,” Small Business Computing’s “2007 Excellence in Technology Award,” the “Businesses to Watch-Pulver 100 Award,” and the “Red Herring 100 Award.”
STATEMENT OF PROBLEMS SOLVED WITH MOBILE MANAGER
Mobile Manager provides solutions to many diverse problems encountered by U.S. workforces, teleworkers and mobile professionals today:
Small business productivity and growth. The voicemail system is yesterday’s technology for businesses of every size. Following a large upfront purchase price (in the thousands), you will have to hire someone to maintain it or pay for a service and support contract. That person/service will have to perform routine backups and other maintenance. And, you will have to purchase extra telephone lines to accommodate the voicemail traffic. You will also need an outside access line so that employees can check messages from outside the office.
Then, when you outgrow the system or want to receive updated technology, you will have to pay for an upgrade or a complete system replacement.
Mobile Manager Solution: Mobile Manager is an affordable small business telecommunications solution that is easy to use, easy to manage, scalable, reliable, cost-effective and delivers unparalleled enterprise-equivalent presentation and functionality for an office of one or a dozen. With Mobile Manager, business owners and managers can do away with costly and limited telephone systems; this means no overhead, and no equipment to maintain, repair and update. Mobile Manager networks multiple offices with no capital expense, lowers operational costs significantly, provides full broadcast capacity for voice and fax, requires minimal administration by staff, and allows interactive messaging.
Professionalism. Professionalism requires being readily available and easy to reach. To ensure accessibility, many professionals distribute multiple phone numbers. However, when you distribute multiple contact numbers, you imply “Look how easy it is to reach me;” but prospects interpret the message as “Look how hard I have to work to find this person!” Given a choice, clients will pursue the path of least resistance each time. . .the person providing the least resistance gets the job. What’s more, with cell phones, we tend to answer with a mere “hello” or our name, thereby losing the cool, unruffled detachment that is a major part of professional protocol. A message should announce you and your business prior to your “hello.”
Mobile Manager Solution: With one number for all communication – such as with a Mobile Manager number – there is no resistance. What’s more, clients are impressed with your organization and control, and appreciate your initiatives to make it easy to do business with you. They also are impressed with the upfront greeting that allows them to reach you live or merely leave a message if they so choose (research says that 54% of callers would prefer to leave a message if possible.)
Time management. Unexpected calls come in—you react; urgent faxes need to be picked up—you react; cell phones drop calls—you react. You are continually rushing to keep up with time wasters that you cannot control. This reactive pattern of communicating is the major cause of most teleworkers’ time-management problems.
Mobile Manager Solution: With Mobile Manager, you learn to be proactive, to take charge, to gain control. Using Mobile Manager, you actively decide when and where to take calls (or not to take calls); you have only one voicemail to check, rather than three or four; you choose when and where you will receive, print and return faxes; you decide how to unify and organize your communication – voicemail, emails, faxes – because Mobile Manager gives you so many options. You can even save time by conducting conference calls or delivering group messages (using group options you set up in advance). In other words, you take the initiative and, in doing so, gain the control that will let you master your time.
Productivity. The consulting firm Work Design Collaborative says that virtual workers are about 16% more productive than office workers, and, a Gartner Group Survey says that number is more like 40%! Either way, the numbers point out that diligent professionals are likely to be more productive away from the office, if they have the right tools.
Mobile Manager Solution: Mobile Manager provides tools to put you in complete control:
- Gain total control of all calls & messages, both voice and electronic
- Replace all contact numbers with a single number
- Forward your calls to any phone
- Re-direct your calls as often as you wish, or use an adjustable scheduler that automatically directs calls according to a schedule you establish
- Allow callers to reach you live using Find-Me-Follow-Me
- Choose to take the call or not; all voicemail goes only to Mobile Manager
- Check just one place for all voicemail
- Receive faxes anywhere; keep them confidential
- Forward faxes by e-mail to anyone
- Fax documents to your Mobile Manager, then forward them by email to the client when fax machine is not available to the client
- Forward voice messages by email to anyone
- Conference call on-the-fly
- Reduce cell phone usage, sometimes by more than 60%
Cell phone shortcomings. “Real” businesses do not use cell phones as primary business contact and neither should you. Cell phones are the least reliable and most expensive phone you can use. They are notorious for lost and dropped calls, and delayed voice messages. Further, cell phones prompt an informality which, rather than being “personable,” is actually unprofessional.
Mobile Manager Solution: With a Mobile Manager number, you can rely on your cell phone as much or as little as you want. By distributing your Mobile Manager number rather than your cell phone number, you can opt to take calls on cell or landline – in fact, on any landline, anywhere, anytime. No need to worry about cell reception or dead batteries. When you return to a mobile situation, you can simply forward your Mobile Manager to your cell phone.
Environmental concerns. Gas prices, gas emissions, congestion, global warming. . . all suggested byproducts of daily commuting. And then there are the trips to the office to pick up faxes and download files. Nationally, this is set to change in corporate America, as organizations such as Microsoft have actively embarked on ways to promote working from home and other off-site locales. More recently, Virginia Governor Timothy Kaine set the goal of having 20% of the state’s workforce telecommuting by 2010. What’s more, companies are realizing the need to become good corporate citizens. Currently, more than 14% of the U.S. workforce gets its job done at a home office or off-site locale more than two days per week, and that number is expected to grow to 17% or more by 2009. (source BW Online, 03/12/07, “Telecommuting Now and Forever).
Mobile Manager Solution: Mobile Manager is the quintessential tool that mobile workers need for doing business on the road or offsite/remote locales so that they can control all calls and messages, both voice and electronic.
Public -- and costly -- fax machines: Most fax machines are not very private, causing awkward situations for many organizations. Customers hesitate to send faxes if they know private information – such as pricing, credit card numbers, and contact information – will be available to the public eye. What’s more, many teleworkers do not have the budget, space or patience to deal with fax machines. And, fax machines can’t be toted around as easily as other mobile devices such as laptops and cell phones.
Mobile Manager Solution: Resolve this issue by sending/receiving faxes via your secured and private Mobile Manager number, and view, store, print and/or forward faxes to any email using your private PC instead. Easily add electronic signature and annotations.
Lawsuits. As professionals dispensing advice or products, you and/or your business, are continually vulnerable to lawsuits. Even if the lawsuit is ridiculous (such as, you “exaggerated the features of your service”), the result to your business, reputation and wallet could be disastrous.If there is no proof of something you said or did, then clients can claim that you misled them, didn’t tell them or even lied to them.
Mobile Manager Solution: Of course, where possible, you should put everything in writing. Beyond that, Mobile Manager further provides the option of keeping verbal messages too, which you then can download to computer storage. In other words, a paper trail is a good thing, but a digital paper trail is even better, to cover all bases.
Crisis & unexpected situations: Hurricane Katrina was a large-scale disaster. E-mail, networks, data centers, data storage, wireless and BlackBerry communications capabilities were all wiped out. Computers, phones, pagers, and most hardware devices were lost.
Mobile Manager Solution: It’s doubtful that your city will ever be devastated by a disaster the size of Katrina, but the lesson does point to the need to rely on software hosted in a distant location. Among other features, Mobile Manager (which is hosted from Seattle) provides computer access to all your messages – voice, fax and email. Just access the Internet anywhere and, with the click of your mouse, you can have your saved voicemail messages played to you over your computer speakers (or telephone, of course), or view your incoming and stored faxes on your computer screen.
Mobile Manager features and options.
- Replace in-house voicemail with a complete voicemail service.
- Never miss an important call again. Mobile Manager’s Find-Me-Follow-Me finds you at any phone at any location, if you choose.
- Take calls live, screen them, or let them go to voicemail.
- Receive fax & voice messages in one place.
- Access voice & fax messages via telephone or web interface.
- Respond to voice messages from within your Mobile Manager number, simply by touching 9*.
- Re-direct calls as often as you wish or use an adjustable weekly scheduler that automatically directs calls according to your busy schedule.
- Take advantage of inter- or intra-company messaging and group messaging.
- View, print and/or forward faxes to any email or any fax machine.
- View a record of your calls and faxes in your online account.
- Control your phone communication from the Web or by phone.
Mobile Manager’s features are too numerous to list. If you are interested in a feature or option you do not see listed above, you should call OneCall directly at 1-888-326-6531 to discuss your unique situation. Thus far, on such inquiries, Mobile Manager has almost a 100% success rate of customers’ inquiries already being a part of Mobile Manager. Chances are, Mobile Manager fulfills your needs and wishes too.
Signing up. A Mobile Manager number can be secured by filling out a simple one-page order form, found at www.makejustonecall.com or from a OneCall representative. Once received, OneCall will be in touch within 24 hours to set up the service. You will be assigned a number, and emailed a QuickStart Training Document. OneCall will also send a welcome letter by snailmail along with a wallet-sized reference card.
Schedule. A Mobile Manager number can be secured within 24 hours. Billing is monthly. There is no long-term commitment because each contract is for one month at a time.
Cost. Mobile Manager pricing is extremely competitive at only $18.95 per month. When comparison shopping, customers generally find the difference in the details – Mobile Manager is the most powerful, versatile, and economical unified communication service available, providing more options, storage, versatility, and features than other providers.
Customer Support. Receive 7-day customer care simply by calling a 1-800 number.
ABOUT ONE CALL
OneCall is a leading provider of enhanced unified messaging services for small businesses and independents, and serves clients throughout the continental United States. Since its founding in 2001, OneCall has focused on the unique and diverse needs of mobile customers. OneCall is powered by AccessLine Communications Corporation, a leader in providing hosted communications and managed voice services to Fortune 1000 companies and telecommunications partners.
OneCall’s premise is that mobile professionals get a better communications value by replacing varied hardware-based solutions with one software application that unifies, simplifies and improves their phone-fax-web communication. And, OneCall delivers that no-risk service at a price that provides incredible value.